Return Policy

 

How To Return a Purchase?

If you are not completely satisfied; you can return your art within seven days.  Please save the original packaging when you receive the art.  If you choose to return the art, repackage it in its original box and contact us at service@cagonline.co or (844) 210-7722.  We will then issue you a prepaid FedEx or UPS shipping label to affix to the box and return.  Items must be shipped backed within seven days of receiving the order.  50% of the cost of the return will be deducted from your refund.  If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs and limited edition reproductions that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.

 

Outside the United States, How To Return a Purchase?

If you are not completely satisfied; you can return your art within seven days.  Please save the original packaging when you receive the art.  If you choose to return the art, repackage it in its original box and contact us at service@cagonline.co or (844) 210-7722. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return.  Items must be shipped within seven days of receiving the order.

 

Receipt of a Damaged Piece of Art?

We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours, at service@cagonline.co or (844) 210-7722. Please take a picture as well as save the box and all packaging material; we must have these items in order to process the claim.