20652642-Bergland-Heretic_tfyklf.jpg

FREQUENTLY ASKED QUESTIONS

CUSTOMER FAQ

Frequently Asked Questions:


Customer FAQ

1. May I return a piece of artwork if it does not meet my expectations?
We want you to love your new art, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we will issue you a refund on the price of the art. You must use the original packaging for return shipping. We will pay for the return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we will issue you a refund on the price of the art minus a 15% restocking fee. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork, which is altered at the request of the customer.

2. How do I return a piece of artwork?
Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at service@Cagonline.co or (844) 210-7722. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art, which is returned damaged, will not be refunded. Photographs, open, and limited edition reproductions, which are returned, wrinkled, dented, or smudged will also not be refunded.

3. If I live outside of the United States, how do I return a piece of artwork?
When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at service@Cagonline.co or (844) 210-7722. We will provide you with the return shipping address so you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.

4. What should I do if I receive a damaged piece of art?
We package all artwork in custom-built art boxes to ensure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at Service@Cagonline.co or (844)-210-7722. Please save the box and all packaging material, we must have these items to process the claim.

5. How much does shipping cost within the United St