Question 1

How do you start a return with CAGOnline?

Accepted Answer

Contact our customer service team with your order details and the reason for the return. We’ll walk you through the next steps and help you move it forward fast.

Question 2

Do you ship art to international addresses?

Accepted Answer

Yes, you can order internationally. Shipping time and shipping cost depend on where you live, so they can vary by location.

Question 3

Will you get tracking once your order ships?

Accepted Answer

Yes. Once your order ships, you’ll get a tracking number so you can follow it all the way.

Question 4

How long does it take to get a refund?

Accepted Answer

Refunds are usually processed within 5-7 business days after we receive and inspect your returned art piece.

Question 5

Need to change your shipping address after checkout?

Accepted Answer

Yes. Contact our customer service team within 24 hours of placing your order, and we’ll help update it.

Question 6

Are there any items that cannot be returned?

Accepted Answer

Yes, custom-made or personalized items cannot be returned unless they are defective or damaged.

Question 7

How do you choose the right painting size for your room?

Accepted Answer

Start with your wall space and room size. Then check how the piece will balance with nearby furniture and decor. Bigger rooms usually need larger art. Smaller spaces usually need a tighter fit.

Question 8

How do I choose the right size painting for my space?

Accepted Answer

To choose the right size painting, consider the dimensions of your wall and the surrounding furniture. A general rule is to select a painting that is two-thirds to three-fourths the width of the furniture below it.

Question 9

What are the differences between printed and original artworks?

Accepted Answer

Printed artworks are reproductions of original pieces, often created using high-quality printing techniques. Original artworks are unique creations by artists, offering a one-of-a-kind experience.

Question 10

Are printed artworks less valuable than originals?

Accepted Answer

Printed artworks are generally more affordable than originals, but their value can increase based on the artist's reputation and the edition size.

Question 11

What is the process of creating printed artworks?

Accepted Answer

Printed artworks are created using techniques like lithography, giclée, or screen printing, ensuring high-quality reproductions of the original piece.

Question 12

How can I tell if an artwork is printed or original?

Accepted Answer

Printed artworks often have consistent textures and may include a signature or edition number. Original artworks display unique brushstrokes and textures that are difficult to replicate.

Question 13

What are the differences between reproductions on paper, canvas, and metal?

Accepted Answer

Reproductions on paper are lightweight and often used for posters or prints, offering a matte or glossy finish. Canvas reproductions mimic the texture of original paintings and are ideal for a classic look. Metal reproductions provide a modern, sleek appearance with vibrant colors and durability.

Question 14

What are the differences between canvas art and metal art?

Accepted Answer

Canvas art offers a traditional and textured look, often resembling original paintings. Metal art provides a sleek, modern appearance with vibrant colors and durability.

Question 15

How do I care for my canvas art?

Accepted Answer

To care for your canvas art, avoid direct sunlight and high humidity. Dust it gently with a soft, dry cloth to maintain its appearance.

Question 16

What are the benefits of choosing metal art?

Accepted Answer

Metal art is durable, resistant to moisture, and offers a sleek, modern aesthetic. It's also easy to clean and maintain.

Question 17

How should I care for paper or metal reproductions?

Accepted Answer

Keep paper reproductions out of direct sunlight and moisture. Frame them for best protection. Metal reproductions are easy to maintain. Just dust them with a soft, dry cloth and avoid harsh cleaners.

Question 18

Can you rent art for your home, office, or project?

Accepted Answer

Yes. You can use our contract art rentals for homes, offices, hospitality spaces, and other commercial projects. Need art for a short term or a full project? We can help.

Question 19

Can a curator help you choose art for your space?

Accepted Answer

Absolutely. Our curators can help you narrow down styles, colors, sizes, and placement. Share your space and your goals, and we’ll help you find the right fit.

Question 20

Do you offer volume pricing for commercial art orders?

Accepted Answer

Yes, we do. You can contact us for volume pricing and project support. We work with interior designers, real estate teams, business owners, and other commercial buyers.

Question 21

What payment methods do you accept?

Accepted Answer

We make checkout easy. We accept credit cards, PayPal, Apple Pay, Google Pay, Tap to Pay, and Afterpay.

Everyone's Life Should Include ART
Here You Will Find the Art That Speaks to You!

FREQUENTLY ASKED QUESTIONS