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FAQ > CUSTOMERS MOST ASKED QUESTIONS

CUSTOMERS MOST ASKED QUESTIONS


 

  1. May I return a piece of artwork if it does not meet my expectations? 
    We want you to love your new art, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art. You must use the original packaging for return shipping. We will pay for the return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a 15% restocking fee. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.

  2. How do I return a piece of artwork? 
    Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at service@Cagonline.co or (844) 210-7722. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs and limited edition prints that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.

  3. If I live outside of the United States, how do I return a piece of artwork? 
    When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at service@Cagonline.co or (844) 210-7722. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.

  4. What should I do if I receive a damaged piece of art? 
    We package all artwork in custom built art boxes to ensure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at service@Cagonline.co or (844)-210-7722. Please save the box and all packaging material; we must have these items to process the claim.

  5. How much does shipping cost within the United States? 
    We proudly offer free shipping to any location in the United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.

  6. Do you ship internationally? 
    Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, the artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

  7. How much does shipping cost to send art outside of the United States? 
    For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to transport the art safely. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us at (844)-210-7722 or sales@Cagonline.co.

  8. How do you ship artwork? 
    All artwork is packaged in custom built art boxes to ensure safe delivery.  We send art via FedEx, UPS, and other common carriers. All artwork is shipped fully insured. Please note, a signature is required for delivery unless you request that your art is delivered without a signature. In these cases, you assume responsibility for the art after it has been delivered.

  9. Once I purchase a piece of art, how many days will it take to arrive? 
    The artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at sales@Cagonline.co. so that we can arrange expedited shipping.

  10. Do you offer payment plans for purchasing artwork? 
    Yes. We provide a financing option through PayPal. At checkout, click on the yellow "Check out with PayPal" button. You can then select the Bill Me Later option. Paypal offers six months of payments and no interest financing for purchases of $99 or more. If you have any questions, please email us at sales@Cagonline.co.

  11. What type of artwork do you exhibit? 
    Contemporary Art Gallery Online exhibits original art and reproductions created by top emerging and established artists from around the world. We display most two-dimensional and three-dimensional mediums.

  12. How is artwork chosen for Contemporary Art Gallery Online? 
    We represent a group of the nation’s most talented artists. Contemporary Art Gallery Online’s panel of curators, headed by our Gallery Curator, Sharon Drinkard, selects each artist and every piece we exhibit. Our curators are art business professionals who select the highest quality work for exhibition.

  13. How do I search for and purchase art at Contemporary Art Gallery Online? 
    At the top of every page, you will find a keyword search bar and search links organized by medium, style, collection, size, color, artist, new art, and gift center. You can either type a category into the keyword search bar or click on the search links to find art listed in that grouping. To purchase a piece of art, simply click the "Purchase" button to the right of the piece and follow the onscreen directions.

  14. What forms of payment do you accept? Will I be charged tax? 
    Contemporary Art Gallery Online accepts Visa, MasterCard, Discover, American Express, and PayPal. Tax is charged on orders shipped anywhere within Maryland or Florida.

  15. May I apply multiple discounts to the same order? 
    You may only use one coupon or promotional offer per order. Coupon codes may not be combined with any other promotional offer, such as gift cards purchased at a discount.

  16. If I buy a piece of art, and then Contemporary Art Gallery Online holds a sale, may I have the discount applied to my purchase? 
    Yes. We are happy to honor discounts within seven days of your purchase date and refund you the difference. This does not apply to artwork that was purchased at a discount.

  17. What is the “view on virtual wall” feature? How do I use it? 
    Contemporary Art Gallery Online features a unique way to preview your art selections before you make a purchase. The view on virtual wall feature allows you to see how a particular piece of art will look on your wall. When you click on view on the virtual wall, a page will appear prompting you to select the color of your wall and floor. Beneath that, you will be asked to enter the dimensions of your wall. Once you click the refresh button, the piece of art will automatically be scaled to fit your specific wall. You then have the ability to move the artwork and the furniture around, and add multiple pieces of art at the same time.

  18. What does “limited edition” and “open edition” mean? 
    Certain pieces of artwork on Contemporary Art Gallery Online, mostly photography, and printmaking are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.

  19. May I speak with the artists represented by Contemporary Art Gallery Online? 
    Contemporary Art Gallery Online encourages communication between the artists and collectors.  Call or email us and we will arrange a meeting, via telephone or Skype.  We encourage you to ask questions and leave comments.

  20. Does Contemporary Art Gallery Online provide framing services? 
    Not at this moment.  But we will be set up for framing by summer.

  21. Does Contemporary Art Gallery Online have a physical gallery location? 
    We do not operate a physical gallery; however we regularly participate in art fairs and put on temporary shows. If you would like information about our next event, please sign up at the bottom of the page for our newsletter.

  22. May I print artwork displayed at Contemporary Art Gallery Online? 
    No. We can print any size offered as well as a custom size.  If you would like a custom size, please contact us at Sales@Cagonline.co or call (844)-710-7722.

  23. How can I contact Contemporary Art Gallery Online? 
    Email: service@Cagonline.co. Telephone: toll-free (844)-210-7722.  Office hours: Monday through Friday 10:00 AM EST to 9:00 PM EST

  24. How does Contemporary Art Gallery Online price artwork? 
    The artwork is priced using artist input and the expertise of our curators. When artists submit images of their work, they are asked to enter desired prices for each piece. That price is then compared to Contemporary Art Gallery Online’s curator appraisal. We take pride in our ability to fairly and accurately price art.

  25. Is the artwork exhibited at Contemporary Art Gallery Online a financial investment? 
    Contemporary Art Gallery Online encourages art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.

  26. I am interested in commissioning a piece of art but have never done so. Where do I begin? 
    Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, Contemporary Art Gallery Online is here to make the process easy and enjoyable. The following five FAQs will give you an overview of the process. If you have an idea for a special artwork, send us an email at sales@Cagonline.co or give us a call at (844)210-7722, and we can discuss the next steps.

    1. How much will it cost to commission an artwork? 
      Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist's sales history. Commissioned artworks will be more than comparable pieces in the artist's portfolio [regarding size and medium]. This is because the artist must spend the time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.

    2. Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned? 
      Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high-resolution image of the work. If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns once you take possession of the art.

    3. How long does it take to commission an artwork? 
      The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take ten to twelve weeks to complete.

    4. When commissioning an artwork, can I have the artist work from a photo? What if i don't have a photo for them to work from? 
      Photographs are great reference material when commissioning an artwork. If you don't have a photograph, it's not a problem. You will have the opportunity to speak one-on-one with the artist to describe exactly what you want.

    5. When commissioning an artwork, what kind of contact will I have with the artist and Contemporary Art Gallery Online? 
      Before the artist begins working on your project, you will have a special consultation with the artist and Contemporary Art Gallery Online to explain exactly what you'd like. Once the artist begins working, we will update you as the piece progresses from initial sketch to finished masterpiece. Contemporary Art Gallery Online is always available to answer questions about your piece and the process, and we can arrange any meetings you'd like to have with the artist along the way.

I still have questions.  Who can I speak with?  You can email us at service@Cagonline.co or call us at {844} 210-7222.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

How To Return a Purchase? If you are not completely satisfied; you can return your art within seven days. Please save the original packaging when you receive the art. If you choose to return the art, repackage it in its original box and contact us at service@cagonline.co or (844) 210-7722. We will then issue you a prepaid FedEx or UPS shipping label to affix to the box and return. Items must be shipped backed within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs and limited edition prints that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece. Outside the United States, How To Return a Purchase? If you are not completely satisfied; you can return your art within seven days. Please save the original packaging when you receive the art. If you choose to return the art, repackage it in its original box and contact us at service@cagonline.co or (844) 210-7722. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order. Receipt of a Damaged Piece of Art? We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at service@cagonline.co or (844) 210-7722. Please take a picture as well as save the box and all packaging material; we must have these items in order to process the claim.

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